What is online reputation management?In a nutshell, online reputation management, or ORM as it’s known, is the practice of making people and businesses look their best on the internet. To accomplish that, people need to control their online search results because they frequently contain inaccurate, misleading, or outdated material which can adversely influence how web searchers view them.
Online Reputation StatisticsImpact of Online Reputation on Business
The first holistic platform to manage every aspect of your business’s online reputation, from reviews and social media to local/mobile search visibility and business listings.
All reviews automatically compiled from across the Internet. Scrolling view of all reviews across all sites. Data sortable by rating history, review volume history, and score breakdown over time.
Powerful, Review-specific Analytics
Wide range of standard and customized analyses. Quick access to score breakdown, rapid declines/inclines, and strength/weakness vs. competitors. Drill down by any region or set of variables. Compare nearby locations to each other. Compare individual locations to local competitors.
Custom Reports & Automatic Distribution
Create reports based on any set of variables. Distribute reports automatically to custom email lists. Schedule periodic reports and/or event-triggered reports.
Maintenance-free, Cloud-based Interface
Minimal upfront investment. No hardware, no software. All patches, upgrades, and enhancements included. Separate interfaces for corporate and franchise users.
Web Presence BuilderBusiness Listings Profiles
List business locations across the most prominent online profiling services, making sure customers find correct information, including address, hours, phone number, website and more.
Create customized landing pages, highlight positive reviews and helping you to rank in the local search results.
Customizable review widgets allow you to display recent positive reviews on your websites, encouraging other customers to write their own reviews.
Review Generation & Management
Review-request Email Campaigns
Create customized email campaigns and request reviews from your customers following each sale. Our sophisticated email engine automatically processes opt-outs and schedules follow-up emails as needed.
Strategic Responding to Customer Reviews
Monitor the reviews and social media for your business. When a customer posts a negative review, respond to defuse the situation, directly from the platform. Post public or private responses as appropriate to maximize goodwill.
Social Content Creation & ManagementSocial Media Site Creation
Set up Facebook and Twitter accounts (as needed), adding images and other custom content to match your branding.
Social Media Management
Schedule daily, industry-specific posts, consisting of unique, custom content designed to actively grow your business’s social community and increase customer loyalty.
Review Request KioskIn-store Review-request Kiosks
Customized tablets or software for in-store use. A simple, one-screen interface encourages customers to review. Negative feedback goes to store management team or to your representatives. Positive feedback prompts the customer to post a review online.
Businesses without in-store wifi can still kiosks, which can be equipped with 3G connectivity as required.
The kiosk software also allows you to create and conduct customers surveys.
Reputation AssessmentReputation Scored Against the Entire Industry
Your reputation scored against the industrywide national average and local competitors. Specific suggestions provided on how to improve your online reputation. Patented scoring algorithm weighs a wide range of factors to come up with one of the most accurate scores available anywhere.
Get Started NOW to Select from any of our five services:Reputation Defender, Reputation.com for business, Executive Privacy, Executive Privacy Plus or Athlete On-line Privacy Protection Program.